Cancellation policy
How cancellations work when you book The Pond Oasis | 20 Minutes to Downtown Rochester! direct.
Before you pay
If you have not paid the host yet, your hold expires at the payment deadline and the dates reopen. Contact the host if you need the hold released sooner.
After you pay
Paid stays are settled directly with the host. Reach out to them promptly if your plans change — TurnGenius does not process refunds for offline payments.
For stay-specific questions, use Contact host on the listing.